Mejor coordinación, mejor comunicación: impacto de la implantación de Microsoft 365 en una Unidad de Hospitalización a Domicilio

Alejandro Soria Llopis; Marta Segarra Moreno; María Soledad Giménez Campos

doi:10.58807/revtesela20268279

Alejandro Soria Llopis Unidad de Hospitalización a Domicilio, Hospital Universitari i Politècnic La Fe. Valencia, España https://orcid.org/0009-0008-2282-2933
Marta Segarra Moreno Unidad de Hospitalización a Domicilio, Hospital Universitari i Politècnic La Fe. Valencia, España https://orcid.org/0009-0001-9127-5143
María Soledad Giménez Campos Conselleria de Sanitat Universal i Salut Pública. Valencia, España

DOI: https://doi.org/10.58807/revtesela20268279

Palabras clave: Hospitalización a domicilio, Transformación digital, Microsoft 365, Coordinación asistencial, Herramientas colaborativas, Comunicación interprofesional

Key-words: Home hospitalization, Digital transformation, Microsoft 365, Care coordination, Collaborative tools, Interprofessional communication

Resumen

Las unidades de Hospitalización a Domicilio enfrentan retos organizativos derivados de la dispersión del personal, la rotación frecuente y la necesidad de disponer de información actualizada. La transformación digital mediante herramientas colaborativas permite mejorar la coordinación asistencial y optimizar los procesos internos. Este trabajo describe la implementación de Microsoft 365 en la UHD del Hospital La Fe y su impacto tras cuatro meses. Se configuró un entorno en Teams con canales temáticos, biblioteca documental, aula virtual, calendario compartido, chatbot interno y un cuadro de mando colaborativo, integrando a todo el equipo multidisciplinar. Los resultados preliminares muestran una mejora significativa en la accesibilidad a la información, reducción del tiempo de búsqueda, incremento de la eficiencia comunicativa, mayor autonomía de nuevas incorporaciones y un avance global en la cultura digital del servicio. Microsoft 365 se confirma como una estrategia eficaz, escalable y de bajo coste para fortalecer la comunicación interprofesional y la organización asistencial.

Abstract

Home Hospitalization units face organizational challenges derived from staff dispersion, frequent rotation, and the need for constantly updated information. Digital transformation through collaborative tools enables improvements in care coordination and optimization of internal processes. This work describes the implementation of Microsoft 365 in the Home Hospitalization Unit of Hospital La Fe and its impact after four months. A Teams based environment was configured with thematic channels, a document library, virtual classroom, shared calendar, internal chatbot, and a collaborative dashboard, integrating the entire multidisciplinary team. Preliminary results show significant improvements in information accessibility, reduced search time, increased communication efficiency, greater autonomy for new staff members, and overall progress in the unit’s digital culture. Microsoft 365 is confirmed as an effective, scalable, and low cost strategy to strengthen interprofessional communication and organizational performance in Home Hospitalization services.

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