Percepción de profesionales de salud sobre la acogida en un centro de atención psicosocial en Brasil

Perception of health professionals about the reception of a psychosocial care center in Brazil

Resumen

Objetivo principal: Se objetivó conocer los significados de la acogida desde la perspectiva de profesionales de un Centro de Atención Psicosocial. Metodología: En el estudio se utilizó el método cualitativo, y para la recolección de datos se utilizó un guion con una entrevis-ta semiestructurada y la observación participante. La muestra fue intencional y delimitada por el criterio de exclusión, además constó de 12 profesionales de salud. Resultados principales: Se han encontrado tres categorías: La acogida como herramienta de escucha; La acogida como facilitadora en la formación del vínculo; y La acogida como ayuda. Se concluyó que los profesionales reconocen la impor-tancia de la escucha para establecer la comunicación con el cliente, puesto que en ese momento se conocen sus necesidades y se las orientan. Conclusión Principal: Sin embargo, cabe apuntar la importancia del interés y de la disponibilidad del profesional para que ocurra una escucha calificada.

Abstract

Objective: The targets of this study were to know the meanings of this reception from the perspective of a São Paulo state’s country town CAPS professional and identify factors that, perhaps, interfere with this approach. Methods: For the data gathering, it was used a semi-structured interview script and the partaker’s observation. The sample was composed by the exhaustion criteria and featured 12 health professionals that performed the welcoming treatment in the service during the data collection period. For the data discussion, it was used Carl Rogers thematic content analysis subject to the person-centered approach’s technical reference. Tree categories were found: the reception as a listening tool, the reception easing the bond creation e the reception seen as an aid. Results: It has been concluded that these subjects notice the reception as a process that transcends a triage, pointing out insights that reach out to Rogers person-centered theory – listening, aid and bond. However, they indicate that its development is harmed at the service where they operate due to institu-tional elements and due to the lack of other services, which also associates a mental health network. Conclusions: It is suggested that an investment should be made at other services deployment that associates the mental health’s network, as well as protocols and flows’ joint establishment along with other health’s services