Avaliação da satisfação de familiares de pacientes atendidos em unidades de terapia intensiva: revisão integrativa

Josiele de Lima Neves; Eda Schwartz; Maria Elena Echevarria Guanilo; Simone Coelho Amestoy; Marjoriê da Costa Mendieta; Fernanda Lise

Josiele de Lima Neves Universidade Federal de Pelotas (UFPEL). Pelotas, Rio Grande do Sul, Brasil
Eda Schwartz Professora da Faculdade de Enfermagem da UFPEL. Pelotas, Rio Grande do Sul, Brasil
Maria Elena Echevarria Guanilo rofessora do Departamento de Enfermagem e do Programa de Pós-graduação em Enfermagem da Universidade Federal de Santa Catarina. Florianópolis, Santa Catarina, Brasil
Simone Coelho Amestoy Professora do Departamento e do Programa de Pós Graduação da Faculdade de Enfermagem da UFPEL. Pelotas, Rio Grande do Sul, Brasil
Marjoriê da Costa Mendieta Doutoranda do Programa de Pós Graduação em Enfermagem da UFPEL. Pelotas, Rio Grande do Sul, Brasil
Fernanda Lise Doutoranda do Programa de Pós Graduação em Enfermagem da UFPEL. Pelotas, Rio Grande do Sul, Brasil

Palabras clave: Enfermería, Satisfacción del paciente, Satisfacción personal, Familia, Unidades de Terapia Intensiva

Key-words: Nursing, Patient satisfaction, Personal satisfaction, Family, Intensive Care Units

Palavras chave: Enfermagem, Satisfação do paciente, Satisfação pessoal, Família, Unidades de Terapia Intensiva

Resumen

Objetivo: analizar la producción científica relacionada con las evidencias acerca de la satisfacción de familiares de pacientes de UTI y los instrumentos utilizados para su evaluación. Método: revisión integradora en la que se analizaron artículos publicados entre el 2005 y el 2015 en inglés, portugués o español, en las bases de datos PUBMED/MEDLINE, LILACS y la biblioteca SciELO. Se utilizó como estrategia de búsqueda: personal satisfactional OR satisfaction AND family. Para la recoleccion de datos de los artículos se elaboró un instrumento con informaciones tales como título, autores, año de publicación y revista, objetivo del estudio, delineamiento, participantes, lugar de investigación, temática principal y resultados. Resultados: 27 producciones atendieron los criterios de inclusión. Fueron identificados cuatro instrumentos utilizados para evaluar la satisfacción de familiares de pacientes en la UTI o el Critical Care Family Satisfaction Survey, Family Satisfaction in the Intensive Care Unit, Critical Care Family Needs Inventory y el Quality of Dying and Death. Los estudios abordaron la satisfacción de los familiares en relación a sus necesidades y la toma de decisiones, satisfacción sobre los cuidados paliativos. Además, se evidenciaron los estudios de adaptación transcultural y la validación de los instrumentos. Sobre el nivel de evidencia, los estudios se concentran en los niveles II a VI. Conclusión: el análisis de la producción científica sobre la satisfacción de los familiares de pacientes de UTI permitió evidenciar que el factor que más contribuye en la promoción de la satisfacción de la familia fue la cualidad del atendimiento

Abstract

Objective: to analyze the scientific production related to the evidence on the satisfaction of family members of ICU patients and the instruments used for the evaluation. Method: An integrative review in which articles published between 2005 and 2015 were analyzed in English, Portuguese or Spanish, in the PUBMED / MEDLINE and LILACS databases and the SciELO library. The following were used as a search strategy: personal satisfaction OR satisfaction AND family. For the purpose of the data collection of articles, an instrument was developed with information such as title, authors, year of publication and journal, study objective, design, participants, research site, main theme and results. Results: 27 studies met the inclusion criteria. Four instruments were used to evaluate the satisfaction of family members of ICU patients: Critical Care Family Satisfaction Survey, Family Satisfaction in the Intensive Care Unit, Critical Care Family Needs Inventory and the Quality of Dying and Death. The studies addressed the satisfaction of family members in relation to their needs and decision making, satisfaction with palliative care, and cross-cultural adaptation studies and the validation of instruments were also evidenced. Regarding the level of evidence, the studies focus on levels II to VI. Conclusion: the analysis of the scientific production on the satisfaction of family members of ICU patients showed that the factor that contributes most to the promotion of family satisfaction was the quality of care

Resumo

Objetivo: analisar a produção científica relacionada às evidências acerca da satisfação de familiares de pacientes de UTI e os instrumentos utilizados para sua avaliação. Metodo: revisão integrativa na qual foram analisados artigos publicados entre 2005 e 2015, em inglês, português ou espanhol, nas bases de dados PUBMED/MEDLINE e LILACS e a biblioteca SciELO. Utilizou-se como estratégia de busca: personal satisfactional OR satisfaction AND family. Para coleta de dados dos artigos elaborou-se um instrumento com informações como: título, autores, ano de publicação e revista, objetivo do estudo, delineamento, participantes, local da pesquisa, temática principal e resultados. Resultados: atenderam aos critérios de inclusão 27 produções. Foram identificados quatro instrumentos utilizados para avaliar a satisfação de familiares de pacientes na UTI o Critical Care Family Satisfaction Survey, Family Satisfaction in the Intensive Care Unit, Critical Care Family Needs Inventory e o Quality of Dying and Death. Os estudos abordaram a satisfação dos familiares em relação às suas necessidades e tomadas de decisão, satisfação quanto a cuidados paliativos, evidenciou-se, ainda, estudos de adaptação transcultural e validação de instrumentos. Quanto ao nível de evidência, os estudos se concentram nos níveis II a VI. Conclusão: a análise da produção científica sobre a satisfação de familiares de pacientes de UTI permitiu evidenciar que o fator que mais contribui na promoção da satisfação da família foi a qualidade do atendimento

Bibliografía

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Avaliação da satisfação de familiares de pacientes atendidos em unidades de terapia intensiva: revisão integrativa

Evaluation of the satisfaction of families of patients cared for in intensive therapy units: integrative review

Evaluación de la satisfacción de familiares de pacientes atendidos en unidades de terapia intensiva: revisión integradora

Resumen

Abstract

Resumo

Bibliografía